Privacy Policy

RemedyNowRX ("we," "our," or "us") is committed to protecting your privacy and safeguarding your personal and protected health information (PHI). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, services, and telehealth platform.

1. Information We Collect

We collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and address provided when placing an order or contacting us.
• Payment Information: Billing details processed securely through our payment processor. We do not store full payment card numbers.
• Usage Data: IP address, browser type, pages visited, and other technical data collected automatically when you use our website.

No Protected Health Information (PHI) is collected on this website. We do not ask you to submit medical history, current medications, allergies, health conditions, or government-issued identification through this website. Any protected health information is collected directly by licensed healthcare providers through their own secure, HIPAA-compliant systems separate from this website.

2. How We Use Your Information

We use the information we collect to:

• Facilitate physician review and approval of medication pack requests.
• Process and fulfill your orders.
• Communicate with you about your assessment status, orders, and account.
• Comply with applicable federal and state laws, including HIPAA.
• Improve and personalize our services.
• Prevent fraud and ensure the security of our platform.

3. HIPAA Compliance

Because this website does not collect Protected Health Information (PHI), the information you provide here is not subject to HIPAA's privacy rules. When you use our telehealth services, any PHI you share is collected and protected by licensed healthcare providers through their own HIPAA-compliant systems, which govern how that information is handled. We will never sell your PHI. For questions about how a healthcare provider handles your PHI, please contact that provider directly.

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Healthcare Providers: Licensed physicians and pharmacists who review and fulfill your orders.
• Service Providers: Third-party vendors (e.g., payment processors) who assist us in operating our platform, bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or government regulation.
• Safety: To protect the health, safety, or rights of you, our staff, or the public.

5. Data Retention

Because this website does not collect PHI, there is no PHI retained on our platform. Licensed healthcare providers who collect PHI through their own systems retain it for a minimum of seven (7) years, or as required by applicable state law, whichever is longer. Our website retains your personal data (such as name, email, and address) only for as long as necessary to complete your order and comply with legal obligations; once an order is fulfilled, non-essential personal information is no longer actively held on the platform.

6. Data Security

We use industry-standard encryption (TLS/SSL) to protect data transmitted through our platform. Access to PHI is restricted to authorized personnel only. Despite our safeguards, no method of transmission over the internet is 100% secure. If you suspect a security breach, please contact us immediately.

7. Your Rights

Depending on your location, you may have the following rights:

• Access, correct, or delete your personal information.
• Request a copy of your PHI (HIPAA Right of Access).
• Opt out of non-essential communications.
• Lodge a complaint with the U.S. Department of Health & Human Services (HHS) if you believe your privacy rights have been violated.

To exercise any of these rights, contact us at privacy@remedynowrx.com.

8. Cookies and Tracking

We use essential cookies to operate our website. We may also use analytics tools to understand how users interact with our platform. You can disable cookies through your browser settings, though some features may not function properly as a result.

9. SMS Communications & Consent

By providing your phone number and consenting to receive text messages, you agree that RemedyNowRX may send you SMS messages. The types of messages you may receive include order confirmations, pharmacy pickup alerts, order status updates, account notifications, and important service announcements. Messaging frequency may vary based on your order activity and account needs. Message and data rates may apply.

To opt out at any time, text STOP to any message from us. For assistance, text HELP or visit our website at www.remedynowrx.com.

SMS consent is not shared with third parties or affiliates. We do not sell or rent your phone number, and your SMS consent is never shared with third parties for marketing purposes. For our full privacy practices, visit https://remedynowrx.com/privacy-policy, and for our Terms of Service, visit https://remedynowrx.com/terms-of-service. A link to this Privacy Policy is also included near any SMS consent language on our web forms and in the footer of every page on our website.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact us: